About Us

Dependable, reliable, friendly, convenient . . .  Comfort Universe has been all that, and more, for over a decade. Big enough to serve you, yet small enough to know you, Comfort Universe stands ready to understand and accommodate your needs. Staffed by experienced medical professionals, we can help you find the items you need to live a healthier, happier life.

Prescription Policy

As required by the FDA, a written prescription is required for all Class II products (i.e. flow generators, humidifiers, and mask) prior to shipping.   Written prescriptions can be sent via fax (1.919.844.2802) or via email (scanned copy of prescription) to info@activehealthcare.com . We will confirm the receipt of your prescription via fax or email.

ResMed products requiring a prescription can not be sold until verification of prescription by a physician licensed to practice in the United States.

Special Policies concerning sale of ResMed products

All ResMed products purchased come with the manufacturer's standard warranty.

ResMed products are for sale in the United States only.

All services provided by Comfort Universe, including the advertisement, ordering, sale, delivery, instruction, and setup of products are preformed solely by Comfort Universe, independent of ResMed.

All images and product descriptions of ResMed products are © RedMed 2010 Used with Permission.

Special Orders

Call us if you have trouble finding a product. If we do not have what you need in stock, we will order it for you.

Exporting

Whether around the block or around the world, we can send our products anywhere. Extra shipping charges may apply.

Return Policy

Personal care items are non-returnable.

Special order items are non-returnable unless defective.

If the item(s) you have ordered are defective, please contact us to receive a Return Authorization (RA) number and the correct shipping address before you ship the products back. All products must be returned within 14 days of the original ship date.

We happily accept returns for non-defective products and/or incorrect shipments, provided that:

• you contact us first to receive a Return Authorization (RA) number and the correct shipping address before you ship the products back
• the products are returned within 14 days of the original ship date
• the products are unopened
• the products have not expired.

Many of the items that we stock carry manufacturer’s warranties. We will be happy to coordinate replacement and repair of items during their warranty period.

All ResMed products purchased come with the manufacturer's standard warranty.

Please note that all returns may be subject to a 15 % restocking fee.

Privacy Policy

We are committed to protecting your privacy. We use the information we collect on the site to make shopping at Comfort Universe possible and to enhance your overall shopping experience. We do not sell, trade, or rent your personal information to others.

Disclaimer

Any material contained herein is provided strictly for informational purposes only and is not intended to replace the knowledge and experience of a trained medical professional. Please consult your local health care provider regarding any specifics or concerns you may have about your particular condition. All prices subject to change without notice.